FAQ

1. Questions about 'webinars'

• What are webinars?
  

  Online seminars, also known as webinars, are seminars held in the Internet. Presenters and participants meet in a virtual classroom and communicate with each other via webcam, microphone and chat. Documents, presentations or the shared desktop can be viewed together and be edited live. The advantages are obvious: you save time and money, reach people from all around the world and even protect the environment.

• Aren't webinars monotonous and boring?
  

  On edudip, webinars are anything but boring! That's because of the specially developed virtual classroom. It is extremely easy to use, it feels like a real classroom training. Therefore, it is easy for all involved parties to focus on the content of the event from the outset, instead of fighting with the technology. Through many functions on the whiteboard webinars become interactive and give the participants the opportunity to actively participate.

• What are the requirements to participate a webinar on edudip?
  

  To participate in a webinar on edudip, all you need is a PC, notebook or netbook, a common browser with Flash plugin, an Internet connection (broadband recommended) and speakers. If you want to participate actively in a webinar, you need a headset and/ or a webcam. With edudip you needn't to install any additional software. For a smooth start, we recommend to perform a System Check before the event starts.

• How do I search for suitable webinars?
  

  You can find our range of events on the edudip Marktplatz. You can first select a category of interest for you to see a list of all public webinars sorted by date. Use our filter functions and search for specific keywords or in various categories. In addition, we are pleased to offer additional webinars on your request. We appreciate your suggestions.

• How can I recommend a webinar?
  

  If you edit your webinar in the event manager, you can also promote your webinar. Click the "Market" button to get the link that leads directly to your event page. You can also tweet this link and post it on facebook or LinkedIn. Additionally, you can embed your events with an individual code on your own website or blog. There will appear a box that shows your planned courses. You can even integrate your webinars on your facebook page. Learn how it works here.

• Where can I find the downloads for my webinar?
  

  Select the booked webinar on your dashboard for which you want to download files. On the event page, you'll discover a slide called "Files" amongst others. Click the slide to get a list of all the filed the moderator offers for download. You can download them with one click.

• How do I perform a system check?
  

  Take advantage of our System Check to check if your system fulfills the necessary requirements to use the offered events on edudip optimally.

• Do I have to use a webcam to participate on a webinar?
  No, the use of a webcam is not necessarily needed. It would be useful if you wanted to participate actively in the class or meeting.
• How can I evaluate a webinar?
  

  When you are logged in, you can see a flag symbol in the upper navigation bar. If there are news, you get the number of the attended webinars you still have to rate on orange ground. Click the flag to get a list of these events. A further click takes you to the webinar, so you can evaluate it with stars and a comment. The flag symbol offers some more information for trainers. They can see, how many new participants have registered for their events and how many ratings the have got. To the illustrated tutorial.

• Where can I find recordings of an event again?
  

  Not every single webinar will be recorded. If an event was recorded, the corresponding video can be found by clicking on the booked webinar in your dashboard and thereafter clicking on the button "enter room" on the event page. Afterwards you will be forwarded to the mediabox. On the right side of the mediabox you find all recordings of the teacher of this event that can be played. Once the videos are watched, you will find them on the Homepage. The provider of the videos can request a download of them and later download it in the mp4 format.

2. Questions about registration and application

• Is it free to register on edudip?
  Yes, for participants as well as for teachers, the registration on edudip is free and without obligation.
• How do I register?
  

  For registration, simply use the Registration form. Or select a proper event out of our our offer and sign up on the registration form during your application. Then you are a participant of that event and you can use your access information for any further visits on edudip.

• What happens to my data after I have registered?
  After your registration on edudip, your information will be entered into our database. We will only use your email address to send you newsletters (if wanted) and a reminder before an event you have registered on. You will receive such reminders one day and one hour before the event starts.
• How can I unsubscribe from the newsletter and other messages?
  

  In your profile, you can select in your "Settings" and then under "Notifications" whether you want to receive the newsletter and other messages per e-mail or not. If you want to unsubscribe click "No". Additionally, you can unsubscribe directly at the bottom of a newsletter.

• How can I protect my privacy?
  

  When you are logged in, you can set your visibility for the platform and the virtual classroom from "public" to "anonymous" in your ""Settings"". Here you can also decide who can contact you.

• How can I delete my account?
  

  When you are logged in, you can delete your profile in your ""Settings"". Therewith, your data will be completely deleted from our database. Notice: We can not restore a deleted account incl. the webinars, ratings etc.

3. Questions about offering your own webinars

3.1. Before the webinar

• How can I offer an own event?
  

  Offering online courses on edudip is very easy, you just have to register. Click in the upper navigation bar the "Create Webinar" button and enter the basic information of your planned event in the event manager. After you have saved, you will get more settings and the event manager leads you through all steps from dates and presentations to invitations and promotion. These settings can be viewed and edited at any time.

• What are the differences between the marketplace and the academy?
  

  The Marketplace is the public area and available for every visitor. Here you can present your webinars that offers an additional value for the public and you want to promote widely. Everybody can check the marketplace, so public webinars and videos can be bought by any user. In contrast, the Academy is the individual area of a teacher, the page where only his or her webinars, information, ratings etc. can be found. Participants can get here all the information about a trainer, keep an eye on the events of a favoured Academy and leave a short message for the teacher in the shoutbox.

• What does it cost to organise an own event on edudip?
  

  You can make use of edudip as a provider for free because we want to convince you of our system. In addition, we offer you a premium membership, which provides you with additional features. You find a detailed overview of our prices and additional features on our Price list.

• How to invite participants?
  

  To get enough participants for your online course, you can promote it yourself. After saving the basic information of a new webinar, you can click the "Invite" button in the event manager to invite potential participants via different channels. For example, you can find former participants from your past courses or you can invite your facebook contacts. Even long email lists in a CSV format can be imported fast. And of course you can enter single contacts manually, too. After selecting the contacts you really want to invite, you can edit the standard template of the invitation email and save your template for later. Just click the button to send this email to all your selected contacts.

• Can I meet contacts in the virtual classroom who do not have to register on edudip?
  

  Yes, Pro members will see the direct link into the virtual classroom in a box on top of their event page. This link enables persons to participate without registration on edudip, they can simply enter the name and enter the room. With this option, a participant can still join a current event.

• Can I invite participants from my past online courses anew to a planned webinar?
  

  Yes, when you edit a webinar, you can push the "Invite" button to select several participants of your past courses by clicking on 'Former participants', selecting a date on the list of your past events and selecting the ones you want to invite again.

• Can I still invite contacts after I have finished my webinar information and settings?
  Yes, you can do two things: Pro members can send the direct room link still very short before the webinar starts to a contact. This link takes the person directly into the virtual classroom without registration on edudip or for the event. If you don't want to spread the direct room link, e.g. because it is a webinar for purchase, or you are a free member, you can invite your contacts with the classic method. Edit your course to open the event manager and select the "Invite" button. Now you can choose your contacts you want to invite on different channels.
• How do I create a recurring event?
  

  You need to be a premium member to create a reccuring event. After you have clicked "New webinar" in the header and saved the basic information, under "Date", you can create recurring events. If you want to offer a series of your events, please click on "Add series".

• How do I upload accompanying documentation for my webinar?
  

  You can provide your participants with accompanying information. Simply upload your files when you create or edit a webinar. You can specify whether you want to select a document to be active or available for download. Active means that the file will be available for your presentation in the virtual classroom. Download means that your participants can download the file.

• What should I consider technically before my webinar?
  

  Especially teachers want to be best prepared for their webinars. We recommend checking if your system runs properly some time before conducting a webinar. So test your system easily with our System Check. If you have any further difficulties beyond, please contact our support team via email at support@edudip.com. Owners of an Apple computer please note our Instruction.

• How can I record my webinar?
  

  As a premium member, you can let edudip record your webinars. You have just to click on "Advanced information" after you have entered the basic information for your webinar. Under the item "Recording" you may then select whether you want to record your event or not. You can also set a price for your recordings here.

3.2. During the webinar

• How do I start my webinar?
  

  After entering the virtual classroom, you can activate the event by clicking the "Play button" on the upper right toolbar.

• How do I turn on and off the webcam and the microphone?
  

  Click on the "Camera"-button or "Microphone"-button on the lower left toolbar.

• Where do I find my presentation files?
  

  You can find your presentation files on the upper right toolbar by clicking on the "Folder"-button.

• How do I activate participants?
  

  Move your mouse pointer on the participant under the whiteboard who you want to activate. Now, you will see an enlarged profile picture of the participant with some buttons on it, e.g. OFF or ON. Confirm the participant and he or she can now be heard by everyone.

• How do I activate a co-presenter?
  

  You can activate a co-presenter in two ways:
  1. When creating a new webinar, you can name a co-presenter from the beginning under the item "Advanced information" and save it.
  2. In the virtual classroom, you move the mouse pointer to the person you want to name as your co-presenter. You will find buttons, including a "crown" and a "X" on the enlarged profile picture. Crown your participant with a single click a co-presenter.

• How can I embed a video in my online course?
  

  Plus and Pro members can embed YouTube videos in their presentations in the virtual classroom. You just have to click the "YouTube" button in th upper right corner next to the other moderator tools. After clicking the button, you can insert a YouTube video link and load the video. Go to the tutorial.

• How does the polling work in the virtual classroom?
  

  During an event, Plus and Pro members can make a polling. You just have to click the "Polling" button in the upper right corner next to the other moderator tools. After entering a question, you can prepare several answers for your participants and offer the option of multiple or single answers. These polls can be prepared before you start a webinar. They will be saved in the room, so you can open and start the polls later. Go to the tutorial.

3.3. After the webinar

• How can I see the participants who really attended my online course?
  

  After an online course, Pro members can download a CSV file in their event page at the "participants" slide. This file offers information about who, when and how long every participant has attended the webinar. Learn more with this Feature.

• How and when will I receive my money from my participants?
  We offer you an all-in-one-service. This means that we handle the complete payment process with your participants and pay your fee minus our commission directly to your account. The payout is always at the end of the month, but at least one week after your event.
• Where can I find my recordings again?
  

  On every event page with a corresponding video you find a "watch video" button which leads you to the mediabox. Additionally, webinars with a recording will be labelled with a video symbol in your academy to show interested people that there is a video available.